Our Services

At Tech101, we make technology work for anyone. Whether you need help setting up a new device, fixing a computer problem, or improving your home tech setup, we’re here for you. No confusing tech talk, just clear and friendly tech support for your home computers, Wi-Fi, smart devices, and entertainment systems. Let us handle the tech, so you can focus on what matters most.

Devices We Service

Smart Home Devices:

Smart thermostats (Nest, Ecobee) Smart lighting (Philips Hue, LIFX) Smart speakers (Amazon Echo, Google Home) Smart security cameras (Ring, Arlo, Nest) Smart plugs and switches Smart locks (August, Schlage) Smart TVs (Samsung, LG, Roku, Vizio) Streaming devices (Amazon Fire Stick, Roku, Chromecast) Voice assistants (Alexa, Google Assistant, Siri)
Other Devices

Smartwatches (Apple Watch, Fitbit, Garmin) Smart glasses (Ray-Ban Stories, etc.) Digital cameras and camcorders Drones and aerial devices Virtual reality headsets
Peripherals & Accessories:

Printers and scanners (HP, Canon, Epson) External hard drives and SSDs Keyboards, mice, and trackpads Monitors and projectors Webcams and microphones Bluetooth speakers and headphones
Computers & Laptops:

Desktops (Windows, Mac) Laptops (Windows, Mac, Chromebook) All-in-One PCs MacBooks & MacBook Pro Gaming PCs and Laptops
Home Office Equipment:

Desktop and portable printers (laser, inkjet) Video conferencing tools (cameras, microphones, lighting) Smart desk accessories (adjustable stands, charging stations)
Networking & Wi-Fi Devices:

Routers (Netgear, TP-Link, ASUS, etc.) Mesh Wi-Fi systems (Google Nest Wi-Fi, Eero, Orbi) Modems Wi-Fi extenders and boosters Network-attached storage (NAS) devices
Tablets & Smartphones:

iPads and iPad Pro Android Tablets (Samsung, Lenovo, etc.) iPhones (all models) Android Phones (Samsung, Google, Huawei, etc.) E-readers (Amazon Kindle, Kobo)
What types of tech support services do you offer?

At Tech101, we offer a full range of tech support services including computer repair, virus and malware removal, software troubleshooting, device setup, data recovery, and system optimization. We also provide personalized tutorials on everything from Zoom and email to password managers and Office apps. Whether you need a fix, a tune-up, or a tech confidence boost, we’re here to help online, over the phone, or in person.
I’m not great with tech, can you still help me?

Absolutely. We specialize in working with beginners, seniors, and anyone feeling overwhelmed by technology. Our lead technician, Gary Nercessian, has a background in social work and gerontology, so patience, empathy, and clear communication are at the heart of everything we do. No jargon, no judgment. Just friendly, one-on-one support at your pace.
Can you help me choose a new device?

Definitely. We’ll assess your needs and budget, then recommend the best options without any upselling. We can even help with the setup once it arrives.
What kinds of devices do you support?

If it plugs in, has a screen, or connects to Wi-Fi, we can probably help. That includes laptops, desktops, smartphones, tablets, printers, smart TVs, routers, and smart home devices.
How does remote support work, and is it secure?

Remote support with Tech101 is fast, easy, and built with your privacy in mind. You initiate the session and can end it at any time, you're always in control. You'll see everything happening on your screen as our trusted technician works, so there's no mystery behind the fix. Once the session ends, access is completely closed off unless you choose to start a new one. All data transmitted is encrypted to keep your information safe and secure. Best of all, support is always delivered by our lead technician - no bots, no scripts, just friendly, human help when you need it most.
Which areas do you serve?

We provide tech support services across Canada, offering both in-home and remote solutions for individuals and businesses. In-home local tech support is available in Cobourg and the surrounding Northumberland County, Ontario. Additionally, we offer local tech support for the greater St. John's, Newfoundland region. For other areas, remote support is always an excellent option. Our services are designed to be flexible and accessible, ensuring you get the help you need, wherever you are.
Is tech support available on weekends or evenings?

We’re open every day until 8 PM EST and always do our best to accommodate your schedule. If you need an evening or weekend appointment, just reach out, we’ll be happy to find a time that works for you. Our goal is to provide tech support that fits seamlessly into your life.
How can I book a service appointment?

You’ve got options! You can book online anytime through our website, use the contact form and we’ll follow up to schedule a time that works for you, or give us a call at +1-844-832-4101 to book directly. For any inquiries, you can also email us at info@tech101.ca. Whatever’s easiest, we’re here to help.
What payment methods do you accept?

We accept various payment methods including credit cards, debit cards, and bank transfers. Please contact us for more details on payment options. Payments are conducted in CAD.
How are your services priced?

Our services are priced based on the type and complexity of the service required. We offer flexible packages to fit any budget. Please contact us for a detailed quote. All prices are in CAD.